Privacy Policy – Apoth Consulting
1. Introduction
Apoth Pty Ltd ACN 678 941 403 trading as Apoth Consulting (“Apoth Consulting”, “we”) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws and regulations.
This Privacy Policy (“Policy”) explains how Apoth Consulting collects, holds, uses and discloses your personal information. It also explains how we maintain the quality and security of your personal information.
The Policy applies to this website and any other websites, domains or online platforms (including applications) owned and operated by Apoth Consulting (“Website”). It also applies to any dealings and interactions you have with Apoth Consulting.
We may amend this Policy from time to time. All additional and varied terms automatically take affect on the date they are incorporated into this Policy and updated on the Website. We recommend you revisit this Policy from time to time to ensure you are aware of additional or varied terms.
2. What is ‘personal information’?
‘Personal information’ means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.
In general terms, this includes information or an opinion that personally identifies you either directly or indirectly. Personal information also includes ‘sensitive information’ such as information about an individual’s health or medical condition and information about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body or criminal record.
3. What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
We may collect both personal and sensitive information from you. This information includes, but is not limited to, the following:
your name, address and other contact details (such as your email address and phone number);
your organisation’s (e.g. company) details and contact details;
information and details provided by you when you use our Website;
payment details;
other information about the business which may include personal and sensitive information;
information about third parties;
your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information; and
any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
Under certain circumstances, Apoth Consulting may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record or health information.
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law. If we collect your sensitive information, we will take appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. If you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide our services to your or communicate with you.
4. How do we collect your personal information?
We may collect your personal information from you or via third parties through a variety of ways including when you:
communicate with us during the course of us providing our services to you;
interact with us over the phone, SMS, email or via social applications;
interact with us in person;
interact with us online or in writing;
submit or complete one of our forms (whether online or in hard copy);
participate in surveys or questionnaires;
subscribe to our mailing list; or
interact with our Website, social applications, services, content and advertising.
5. How do we use your personal information?
We use personal information for various purposes in connection with our business operations, including to:
provide you with information or services that you request from us;
deliver to you a more personalised experience and service offering;
improve the quality of the services we offer;
marketing and research purposes;
answer a query or concern raised by you;
for record keeping and administrative purposes;
to enable you to access and use our website;
to comply with our legal obligations, resolve disputes or enforce our agreements with third parties; and
for other purposes with your consent, unless you withdraw your consent.
We will keep personal information about you to use for the above purposes. We will take reasonable steps to destroy personal information when it is no longer necessary to be held by us. If you wish for Apoth Consulting to destroy or de-identify your personal information, we will do so upon your written request, provided it is lawful to do so.
6. Disclosure of personal information to third parties
Apoth Consulting engages with a variety of third party providers during the course of providing its services to you. We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information.
For example, we may disclose your personal information to:
Third party service providers engaged by Apoth Consulting including (without limitation) cloud providers, IT service providers, data storage providers, web-hosting and server providers, debt collectors, maintenance and repair providers, payment systems operators and other service providers located inside or outside of Australia;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
our marketing and advertising providers;
our professional services advisors including, without limitation, accountants and lawyers;
any court, tribunal or authority with respect to a claim relating to you; and
other third parties if required to do so by law.
Some of the third party service providers we disclose personal information to may be based in or have servers located outside of Australia.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.
7. How do we protect your personal information?
Apoth Consulting will take reasonable steps to ensure your personal information is kept confidential and secure by:
having a robust physical security of our premises and databases / records;
taking measures to restrict access to your personal information to only personnel who need that personal information to effectively provide services to you;
maintaining processes for the safe and secure handling of personal information by Apoth Consulting staff; and
having reasonable technological measures in place (such as encryption, firewalls, secure server environments, anti-virus software and login and password protection).
We cannot guarantee total security of your personal information in all circumstances as the internet is not always a safe and secure place. We treat website and payment security seriously and endeavour to provide a secure platform for transactions.
When you provide personal information to us, you warrant it is accurate, current and complete. You also undertake to maintain the accuracy, currency and completeness of the personal information we retain by updating the information as and when necessary.
We will take reasonable steps to destroy or de-identify personal information if it is no longer needed for any purpose for which it may be used or disclosed in accordance with the Privacy Act.
8. Online activity
Electronic communications
When providing our services, we may communicate with you via email, telephone or SMS.
Subject to your marketing preferences, we may also send you information on new services, promotions and general information. If you do not want to receive this information, you can opt-out of receiving future mailings.
Cookies
Our Website uses cookies. A cookie is a small file of letters and numbers the Website puts on your device if you allow it. These cookies recognise when your device has visited our Website before, so we can distinguish you from other users of the Website. This improves your experience and our Website.
We only use cookies to improve your experience on our website, not to identify you. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. If you remove or block cookies on your computer, your browsing experience and our Website’s functionality may be affected.
Website analytics
Our Website may use analytical services to help us better understand visitor traffic and to improve our services. Although this data is mostly anonymous, it is possible, under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication. If you are experiencing issues trying to unsubscribe, please contact us via the email provided below.
We may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, Website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
9. Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws (e.g. record-keeping obligations).
10. How to access and correct your personal information
Apoth Consulting will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us via the email address provided below and we will try to respond within seven (7) days.
11. Links to third party sites
Our Website may contain links to other websites operated by third parties. If you access a third party website through our Website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies prior to accessing or using their websites.
12. Enquiries and complaints
For complaints or questions about how Apoth Consulting handles, processes or manages your personal information, please email hello@apothconsulting.com.au. We may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to seven (7) days for Apoth Consulting to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Apoth Consulting’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au) to lodge a complaint.
13. How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email & phone
Email: hello@apoth.com.au
Phone: +61 490 429 971
Post
PO BOX 1126
Richmond Vic 3121
This policy was last updated on 14 September 2024.